Company Registration Information

• Company Name: Dancheng County Hexiao Trading Co., Ltd.
• Legal Representative: Kuang Donglin
• Phone: +86 19210512075
• Email: service@mail.kuvitera.com
• Date of Establishment: 2026-01-09
• Unified Social Credit Code: 91411625MAK4Y63AX1
• Company Address: No. 025, Balinzhuang, Zhuzhai Administrative Village, Qiandian Town, Dancheng County, Zhoukou City, Henan Province

At Click here to place your order, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we are here to help. This policy applies to all orders shipped to the United Kingdom.

Core Policy Highlights (Please Read Carefully)

• Return Window: You have 14 days from the date you receive your item to request a return or exchange .
• Item Condition: To be eligible, items must be unused, in their original condition, and with all tags attached. They must be returned in the original product packaging .
• Refund Processing: Refunds are processed within 1-3 business days after we receive and inspect your return.
• Refund Timeline: The money will be sent back to your original payment method. Please allow additional time for the funds to appear in your account, which typically takes 1-15 days depending on your bank or card issuer .

When Can You Return or Exchange?

You can return or exchange your item for the following reasons:

• Changed Mind: You have changed your mind and no longer want the product.
• Wrong Item: You received the incorrect item.
• Damaged/Defective: The item arrived damaged or is defective.
• Dissatisfied: The item does not meet your expectations (e.g., quality, fit).

Note: We cannot accept returns for perishable goods, custom-made items, or gift cards, unless they are faulty .

What You Need To Do

To ensure your return is processed smoothly, please follow these steps:

• Contact Us: Reply to your order confirmation email or contact us at service@mail.kuvitera.com to initiate a return. Please include your order number and the reason for the return.
• Wait for Instructions: We will respond within 2 business days with your unique Return Merchandise Authorization (RMA) number and the specific return shipping address. Do not send any items back before receiving this confirmation.
• Pack Securely: Repack the item securely in the original product packaging, including all accessories and tags.
• Ship the Item: Send the package using your preferred carrier. We recommend using a tracked service like EVRi, Yodel, Royal Mail, or Relay as we cannot be responsible for items lost in transit.

Return Shipping Costs

• If the return is due to our error (e.g., wrong item sent, damaged/defective product): We will cover the return shipping cost. Upon receiving confirmation that the item is being returned, we will provide instructions for a prepaid label or reimburse the cost.
• If the return is for any other reason (e.g., changed mind): The customer is responsible for paying the return shipping costs. The final cost will be based on the actual weight and dimensions of the package, charged by the chosen courier (e.g., EVRi, Yodel) at the time of shipping .

Refund & Exchange Process

Here is exactly how we handle your money and your replacement:

1.Inspection (1-3 Business Days): Once your return arrives at our warehouse, we will inspect the item to ensure it meets the conditions above.

2.Approval & Processing: If approved, we will immediately process your refund or exchange.

• For Exchanges: We will ship your new item right away.
• For Refunds: We will initiate a refund to the original payment method used for the purchase .

3.Refund Timeframe: After we initiate the refund, it enters the banking system.

• We issue your refund within 1-3 business days of receiving the item.
• However, depending on your payment provider (credit card company, bank, etc.), it may take an additional 1-15 days for the funds to show up in your account. Unfortunately, we have no control over this final step, as it is handled by the banks .

4.Refund Cut-off: We will issue your refund no later than 15 days after we receive the returned item back from you, or 15 days after you provide proof of return shipment (e.g., tracking number), whichever is earlier.

Return Shipping Address

Please do not send returns to the original warehouse or our company office address without prior authorization. Once you contact us, we will confirm the correct return address. Typically, returns should be sent to our UK returns centre:

[Return Address Will Be Provided Upon Request]
(Please contact us using the information below to receive the specific return address and your RMA number.)

Need Help?

If you have any questions about our return process, please don't hesitate to contact us.

• Email: service@mail.kuvitera.com
• Phone: +86 19210512075